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TECHNICAL CRM SPECIALIST
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| Titre |
TECHNICAL CRM SPECIALIST |
| Description |
Job Purpose: In the increasingly competitive world of the tyre business, CBS IT plays a critical role in the success of the company. We are looking to reinforce our CRM team to better support the company and its ambitious future plans. The CRM team consists of dynamic professionals who are encouraged to share knowledge and insights. You will have the opportunity to work in a challenging environment. This position has been created to reflect the strategic importance of a CRM system that allows easy access and sharing of information among different teams that work together to conduct new sales and retain loyal Bridgestone customers. In close interaction with business departments, you are taking an active role in CRM implementations. Your main responsibilities include: - Analyse and Coordinate - Design, Develop, and Customize Siebel application - Master Data and Interfaces - Testing - Training and Provide support - Support remote (mobile) infrastructure Job description 1. Analysis & Coordination - Analysis: Highlight differences between new business needs and core system. Participate in gap analysis. - Planning: Provide detailed activity estimates, execute within fixed planning, highlight risks and present solutions to minimize impact. - Integration: Act local, think global: keep in mind that all projects and modules are inter-related and take this into consideration whenever applying changes - Reporting: Report and communicate with all parties (colleagues, management, customers and other IT teams). 2. Design, Develop & Customize - System design: Contribute to system development based on agreed scope, analysis and best business practices. Take full ownership of customization in Siebel. Understand new flows and impacts on core system and respect it as much as possible. - Development: Identify needs for new development requests, make specification and develop in Siebel - Solving issues: Solve issues and take business decisions in coordination with business leader. Improve business practices, improve system performance and user friendliness. - Project documentation: Document business processes, customizing and user handbook. 3. Master Data & Interfaces - Master Data: Ensure that Master Data are consistent and make sure that they are clean. Identify and define a clear procedure for uploading. Do the conversion/upload. - Interfaces: Identify interfaces, create development requests, test the results of the interface and provide feed-back to users. Develop the interface of the CRM systems to load external data (Access). 4. Testing - Unit and Integration tests: Perform tests within sub-module and participate in cross modules activities. Document results, identify issues and communicate them clearly. - User acceptance tests: Give support to key users, identify issues and communicate them. 5. Training and Post-implementation support - Training |
| Pays |
France |
| Date de publication |
15 mars 2007 |
| Société ou Annonceur |
Michael Page |
| secteur activité |
Equipementier automobile |
| Qualification |
International |
| Type de contrat |
CDI |
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